Returns & Exchanges

At Swarovski, your complete satisfaction is our priority, which is why we offer a 30-day return policy for all items purchased through our online boutique. Please ensure all items remain in their original condition with the security seal intact to be eligible for a full refund.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the product in its original Swarovski blue box and secure it inside a sturdy shipping carton with the original packaging materials.

3

Attach the Label

Print the prepaid shipping label generated from our portal and affix it clearly to the outside of your package, ensuring old labels are removed.

4

Drop Off and Track

Deliver your package to the nearest authorized carrier location and retain your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing